Why Must Deposits and Withdrawals Use an Account in My Own Name?
Because money must return the way it came, to the person it came from. Anti-money-laundering rules require it, and the platform enforces it automatically. Paying in from someone else's account — or asking us to pay out to one — is the single most common reason a transaction is delayed or refused.
What the AML/KYC Policy says
"Under the Company's closed-loop policy, withdrawals are routed back to the original funding source and account holder name where technically feasible... The Company reserves the right to delay, reject, or freeze withdrawals to addresses or bank accounts that cannot be satisfactorily attributed to the verified Client. Digital asset transfers are irreversible once dispatched." — AML/KYC Policy V6, section 5.2
What this means in practice
🔹 Deposit from your own account. The sending bank account, card, or crypto wallet must belong to you, under the name on your verified profile.
🔹 Withdraw to a destination you registered. Payouts go only to a funding method already registered and verified in your profile — see How to Add a Funding Method.
🔹 Names must match. The account holder name on the destination must match your verified identity. A shortened name, a spouse's account, or a company account in your business's name are all treated as third-party.
🔹 KYC comes first. Verification must be complete before any deposit or withdrawal is made.
How a crypto address is attributed to you
For digital assets there is no automatic cryptographic proof that a wallet is yours. The Policy states the method used instead: declared wallet attribution, historical deposit records, and manual compliance inspection. Approved destinations are then registered in the payment gateway's whitelist.
In practice there are two cases:
🔹 You deposited from your own wallet: withdraw to the same address you sent the deposit from. We match it against the blockchain record of your deposit.
🔹 You deposited from an exchange account (OKX, Binance, Bybit and similar): the sending address belongs to the exchange and cannot receive a payment back, so you withdraw to the deposit address of an exchange account in your own name. Smaller withdrawals go through without extra documents. For larger amounts to a new address, you show us once, with screenshots or a short screen recording from that exchange account, that the address belongs to an account in your name. Details are in How to Withdraw Funds from Your Wallet.
Each address is checked once. This is why a first withdrawal to a new address takes longer than later ones to the same address, and why an address you have never deposited from receives more scrutiny.
If a transaction is delayed or refused
🔹 We may delay, reject, or freeze a withdrawal that cannot be satisfactorily attributed to you. That is a compliance decision, not a judgement about you.
🔹 Sending the correct supporting documents is usually what resolves it. Our support team can tell you what is missing.
🔹 Crypto transfers cannot be reversed once dispatched. Check the address and network before you confirm.
🔹 If you disagree with an outcome, section 19 of the Terms & Conditions sets out the complaint procedure.
⚠️ Support staff cannot waive an AML requirement, approve an unverified destination, or vary the terms of your account.
Sources: AML/KYC Policy V6, section 5; Terms & Conditions V5, section 8; Client Agreement V7. Published 9 September 2026, updated 15 September 2026. This article summarises those documents for convenience — where it differs from them, the signed documents prevail.