Scheduled System Upgrade: Trading Paused From 3 October 2026
Scheduled system upgrade: trading and related services are paused from 3 October 2026 for about 3 months. Your trading account balances are being moved to your Wallet, and Wallet withdrawals remain available. Questions? [email protected]
GreatBless is upgrading its trading systems. While the work is in progress, trading is paused and everything connected to the trading accounts is paused with it. Your money stays available to you in your Wallet.
What happens to my trading account and my money?
- Before the pause starts, any open positions are closed.
- The balance of each of your trading accounts is moved to your Wallet in the Client Portal.
- You do not need to do anything for this. After the move, check your Wallet balance and its transaction history in the Client Portal.
If something in your Wallet does not look right, contact us at [email protected] with your client ID, and we will look into it.
What still works during the upgrade
| Service | Status |
|---|---|
| Log in to the Client Portal | Available |
| View your Wallet balance and transaction history | Available |
| Withdraw from your Wallet | Available |
| Identity verification (KYC) and profile | Available |
| Live chat, support tickets and email support | Available |
Withdrawals follow the usual process: see How to Withdraw Funds from Your Wallet and How Long Does a Withdrawal Take?.
What is paused during the upgrade
| Service | Status |
|---|---|
| Trading on Web Trader and MetaTrader 5 (desktop and mobile) | Paused |
| Opening new live or demo trading accounts | Paused |
| Transfers between your Wallet and a trading account (both directions) | Paused |
| New deposits | Paused |
| Changes to trading account passwords or leverage | Paused |
The guides for these services stay in the Help Center and carry a note at the top. They apply again once the upgrade is complete.
Deposits
Please do not send a new deposit while deposits are paused. If you sent a deposit shortly before the pause and it has not appeared in your Wallet, contact [email protected] with the transaction hash (TXID), the amount and the network you used.
When will trading resume?
We expect the upgrade to take about 3 months. We will announce the date trading resumes on greatbless.com and in this Help Center. Until then, the services listed as available above keep working as usual.
Need help?
- Email: [email protected]
- Live chat or a support ticket: on the support page, click Start Chat or Create Ticket.